At ELM, exceptional client service constitutes a core value for our practice, and we always aim to become a trusted partner of our clients, rather than just being a consultant.
This week, after a process that started three years ago with the Utica Zoo, we delivered the zoo’s first comprehensive master plan since 1990, this $75-million master plan transforms the 102-year-old institution into a premier regional destination featuring Asian, Adirondack, African, and Living Rainforest areas that will be phased over a 20-year period.
As we celebrate with the Utica Zoo over their future goals and the impact that this master plan will have on the community as well as global conservation efforts, we also want to share more about the process that it took to put together this unique, valuable asset for the zoo.
For many zoos, conversations about their master plans raise plenty of questions, concerns and opinions that are often at odds with one another. It takes a unique, flexible team to partner together with ...